Shipping & Returns
We charge a flat rate of $20 per order for postage within Australia. If you purchase products worth $120 and above delivery is free. All items are posted via our courier network.
All our garments are custom made to order. Allow 3-5 working days to receive your order.
Delivery of items is subject to availability. However we will communicate with you by email if there is delay to your order and if you are willing to wait or you want refund.
Refund Policy
We do not refund orders for buyer’s remorse, or for change of mind, only for defects or manufacturing faults in the garment.
If the item is faulty you will need to contact us on info@fashop.com.au and provide us with a photograph of the fault, and someone from our team will contact you regarding the return process and shipping address. Based on the reason for the return, we’ll decide what the next steps should be.
We will ship the replacement item back to you at our expense.
How long do I have to submit a claim for a return/exchange?
Any claims for misprinted/damaged/defective items must be submitted within 2 weeks after the product is received. For packages lost in transit, all claims must be submitted no more than 2 weeks after the estimated delivery date.
What if the product is damaged in the mail?
If something arrives damaged, send a photo of the damaged goods to info@fashop.com.au then we’ll gladly send a replacement at no cost to you.
What happens if your package wasn’t delivered?
If the package was marked as delivered by the postal carrier, unfortunately we won’t cover the cost of reshipping or refunding the order.
There may be cases where the delivery was made, but the package was left in an unexpected location at the customer’s address. You should reach out directly to the courier provider and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch.”
If you are unable to locate the package, you will need to place a new order to have it reshipped. We’re not yet able to assist with filing claims with shipping carriers.
PLEASE NOTE: no exchanges or returns are offered for sale items.
We reserve the right to refuse a returned items if the items do not comply to our returns policy. Refused items will be posted back to you and additional postage will be charged. We accept no responsibility for returns that are sent by non-traceable postage methods and are not received. Unfortunately without the items we cannot issue an exchange or refund. We strongly suggest you send your returns using a traceable method.